No refunds, easy cancellation

The rule

Payments for credit packs and plans are not refundable. This covers packs, monthly and yearly plan payments, renewals, unused credits, and unused time after you cancel. Before you pay you see this policy, the price and, for plans, the renewal period on the checkout page.

Why

Credits and the photos they buy are digital goods delivered the moment payment completes, and every photo costs us real compute. Every new account gets 2 free photos first, so you can check that the results look like you and your pet before paying anything.

The consent you give at checkout

Consumers in the European Union and the United Kingdom normally have 14 days to withdraw from a purchase made online. For digital content and services this right ends when you expressly agree to delivery starting immediately and acknowledge that you lose the right of withdrawal. Our checkout has a box that says exactly that, and you cannot complete the purchase without ticking it. We store the time of that consent with your payment record.

Cancelling a plan instead

Cancel at any time from the billing portal in your account, in one click. It takes effect at the end of the period you have already paid for; you keep the plan and its credits until then and are not charged again. Yearly subscribers receive a reminder email at least 30 days before renewal.

Exceptions we honour

• Duplicate charges. We refund the duplicate.
• Photos we could not deliver. A photo that fails to generate is never charged; the credits go straight back. If credits were taken and nothing was delivered, write to us and we restore them.
• Service unavailable. If a paid feature was unavailable for a material part of a plan period through our fault, we refund or credit that time.
• Retired features. If we retire a paid feature, you may cancel and we refund the remaining time.
• Required by law. Where the law of your country requires a refund, we follow the law.

To ask, email [email protected] from the account’s address with the date and amount. We reply within 48 hours. Refunds go back to the original payment method through Stripe.

Chargebacks

Disputing a charge with your bank instead of writing to us suspends the account’s credits and plan while the dispute is open. An account with two chargebacks cannot buy again. The full rules are in the terms of service.